Q:  Why is 'Add Existing Request' dropdown empty?

1. Started a new release – no problem
2. Clicked 'Add Existing Request'; but existing requests are not displayed in the dropdown (there are actually 19 requests already in the system).

Any insights?

Answer:

Release Planner ignores all 'critical' requests and only works with
'high,medium,low' customer urgency ones. Then also it ignores 'support' class
and only works with 'bugs,enhancement,new dev.' Please also check that those requests
(that you expect to see) belong to the same Product.

**Note: critical vs. non-critical. The idea is that in Yoxel you deal with critical requests differently, using
requests/critical panel. You deal with critical ones right away and you create a plan for the others.
So be very careful with what you call 'critical' (critical is something you need to fix in 24hrs, ASAP, and your customer can not wait). If your customer could wait longer, till you come out with the next incremental release, then you probably should file such requests as 'high' but not 'critical'.

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