Besides email support we provide two more online options:

• Access to Yoxel Knowledge Base. This is a hybrid Question&Answer/Forum system where you can find answers to similar questions or get your questions answered by our experts or other users.
• Access to Yoxel HelpDesk where you can file a bug report or a support/enhancement request. The system allows you to monitor the status of your request and communicate with our support team.

Below we explain how to login to get access to those systems.

(Yoxel Knowledge Base and HelpDesk systems will also give you an idea of what kind of helpdesk interface you could be providing to your customers using Yoxel.)

To access Yoxel HelDesk and Knowledge Base you should login into a special Yoxel customer account "Public".

yoxelID: 'anonymous@yoxel.com'
Password: 'demo123'.

This way we will know how to contact you to answer your questions. (Please make sure you are not blocking popups from this web site.)

If you have already created a Yoxel account and are having some problem with it simply click on the 'help' link in the top right corner of your screen (when logged in). There will be an option to file a support request directly into our internal database.

1. Create an account.

   At the top of your browser window click on "sign-up Free!" link and fill out the registration form.
   
   
   Once you have finished the registration we will send a verification code to your email with instructions about your account activation.

2. Activate your account.

   Follow the email instructions to activate your account with the verification code.

3. Login to your account.

   
   

4. Add managers of your company.

   After login you will be the first user of your Yoxel account with permissions to set-up and configure the environment (Master User). You need to add other users of your company and define products that will be tracked in the Bug Tracking System. The fastest way to accomplish this is to add managers first. Use myYoxel/users menu to do that.

5. Add products.

   Use Products/products menu to add products and assign product managers responsible for those.

6. Add other users.

   You do not have to add all your users personally, add only managers! Those managers can log in and add users that report to them using myYoxel/users menu.

7. Add product components.

   The product managers can configure your RTS further by adding product components and assigning responsible RnD and QA persons. Menu products/components should be used for that purpose.

At this point your Yoxel account is set-up and your team can start using our basic services to track bugs, enhancements, and other requests for your products.