Besides email support we provide the following online options:

• Access to Yoxel Knowledge Base. This is a hybrid Question&Answer/Forum system where you can find answers to similar questions or get your questions answered by our experts or other users.
• Access to Yoxel HelpDesk where you can file a bug report or a support/enhancement request. The system allows you to monitor the status of your request and communicate with our support team.

Below we explain how to login to get access to those systems.

(Yoxel Knowledge Base and HelpDesk systems will also give you an idea of what kind of helpdesk interface you could be providing to your customers using Yoxel.)

To access Yoxel HelDesk and Knowledge Base you should login into a special Yoxel customer account "Public". Anonymous login gives you read-only access to the portal.

yoxelID: 'anonymous@yoxel.com'
Password: 'demo123'.

To be able to file new requests, ask new questions, and download our software you should login using your personal yoxelID.

This way we will know how to contact you to answer your questions.
(Please make sure you are not blocking popups from this web site.)

(You need to have a personal yoxel ID to access the download page in the support portal.)

If you have already created a Yoxel account and are having some problems with it simply click on the 'help' link in the top right corner of your screen (when logged in). There will be an option to file a support request directly into our internal database.