Whether your company develops software or provides IT services, YOXEL customer support portals will allow you to manage your customers experience and link their feedback into your product management process:

• Provide isolated support portals where your customers' information is protected.
• Provide a HelpDesk service that is connected to the internal Request Tracker (IT TicketTracker).
• Allow your customers to directly communicate content and urgency for any specific product request or requirement, including exact priorities for the most critical requests.
• Provide Knowledge Base service where customers' questions and answers can be accumulated, stored in a searchable database, and shared with others.
• Foster collaboration between your customers and your product management and support teams.

A unique customer support and customer feedback management solution designed to complement your product management process:

• Consists of two configurable portal components:
  • For providing software product specific support. All customer feedback is linked into your internal request tracking and product mangement process.
  • For providing IT services support. All customer feedback is linked into your internal ticket tracking and IT project management process.
• Access to Knowledge Base is avalable from both portal components.
• You control what kind of requests each customer can enter and for which product (IT environment).
• Customer entered information is protected and you have full controll over different visibility modes.
• Customer profile page inside a portal which is editable by a customer allows gathering additional personal information that is linked into internal CRM system.