YOXEL CUSTOMER PORTAL
A customer support solution linked into your product management environment.
YOXEL IT
IT Project Management
Significantly simplify project planning process
With YOXEL IT, project planning is a smooth collaborative process where a project manager can leverage team input to quickly create very accurate project plans that are supported by the team.
Always have clear visibility into project execution
Clear communication within your team and good visibility into projects' status is the key to success when executing on a plan. YOXEL IT provides various mechanisms to track your projects progress in real-time and improve the communication between people working together.
Accurately plan multiple projects
YOXEL IT provides time estimation for complex situations when planning multiple simultaneous projects that share the same resources. It allows specifying time sharing, resource allocation, and time-off parameters to produce realistic time predictions.
IT HelpDesk / Ticket Tracking
Track all tickets in one central database.
YOXEL IT includes a full fledged role based ticket tracking system that allows providing effective IT support to your internal users, partners, and customers.
Customize to fit your specific processes.
Various degrees of customization are possible with Yoxel: tickets workflow, role based ticket update permissions, portal menus. All tickets can be tracked under user defined environment/queue categories.
