is a full fledged role based request
tracking system that allows IT organizations
to keep track of outstanding issues and
support requests while keeping your
customers 'in the loop' as the tickets move
through the life cycle, right up until
resolution...Yoxel
Ticket Tracker
Why Yoxel Ticket Tracker?
- Designed to support IT specific work
flows and processes;
- Provides customer collaboration environment;
- Integrated with the Yoxel IT Project Manager.
Key Features
- Visibility controls for sharing
information with customers.;
- Custom fields;
- Customizable workflows;
- Role based permissions;
- Focused management of critical requests;
- Filters that can be saved, shared,
and used in report templates ...
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